AI and AI agents
How AI can help a business when expertise sits with a few people
Cover: An original chart of the study’s reported average effect, indexed to 100 for readability. These are not raw case counts or a Talvyn…
4 min read
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Practical guidance on choosing AI, automating work and building websites and software, including the tradeoffs to consider before starting.
AI and AI agents
33 articles
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Design agents that resume work without repeating business actions
An agent sends a request to create a service order. The receiving system creates the order, but the response is lost before the agent…
6 min read
AI and AI agents
Protect AI agents from prompt injection in files and websites
An agent reads a supplier PDF to compare delivery conditions. Inside the document is a sentence telling the assistant to ignore the…
6 min read
AI and AI agents
Build agent evals that check whether the work was actually done
“The appointment is confirmed” sounds like a successful answer. But did the agent create the correct booking, reserve the right resource and…
6 min read
AI and AI agents
Model APIs or self-hosted AI: compare more than token prices
A hosted model API can make a prototype practical without buying GPU capacity. Running a model yourself can give you more control over its…
6 min read
AI and AI agents
Design context and memory for agents that work across long conversations
A customer changes the delivery location halfway through a long service conversation. Later, the agent produces a clear, confident summary…
6 min read
AI and AI agents
MCP, APIs and A2A: where each belongs in an agent system
MCP, APIs and A2A address different parts of an agent system. An API is a general interface between software components. MCP standardizes…
6 min read
AI and AI agents
n8n, LangGraph or custom code: choose an AI workflow foundation
n8n, LangGraph and custom code are not three equivalent products on a single ladder. n8n is a workflow platform with a visual editing…
6 min read
AI and AI agents
Single-agent or multi-agent: when does another agent help?
Adding another agent is useful when it creates a clear boundary in the work: a separate evidence search, a specialized context or a task…
6 min read
AI and AI agents
Design RAG that retrieves the right company information and cites it
A company assistant can cite a real document and still give the wrong answer. It may retrieve an outdated policy, separate a rule from its…
6 min read
AI and AI agents
OpenAI, Anthropic and Google: choose a model provider for your business task
Choosing between OpenAI, Anthropic and Google starts with the task your product must complete. A provider name is too broad to be the unit…
5 min read
AI and AI agents
When a team needs a shared AI workspace for business
A team can have many AI subscriptions and still lack a dependable way to use AI at work. One person has a useful prompt, another keeps a…
6 min read
AI and AI agents
AI agents for SaaS onboarding: help customers complete their first task
A customer who signs up for a SaaS product but never starts using it may be blocked by data preparation, incomplete configuration or…
5 min read
AI and AI agents
AI for returns and claims: from evidence to a reviewable recommendation
Returns and claims often involve repeated information gathering: which item was purchased, when it arrived, what went wrong, whether the…
5 min read
AI and AI agents
Turn scattered agency briefs into a reviewable project scope with AI
A client emails a brief, shares a slide deck in chat and adds another idea during a meeting. The agency's difficulty begins when different…
6 min read
AI and AI agents
An AI account brief for your next B2B sales meeting
Preparing for a B2B sales meeting often means opening a customer website, a CRM record, email threads and notes from the previous call. The…
6 min read
AI and AI agents
AI for procurement: compare supplier offers before deciding
The lowest quoted price may not be comparable with another offer. Selling units, minimum quantities, delivery conditions and included…
5 min read
AI and AI agents
Which business tasks are a good fit for agentic AI?
Agentic AI can be useful in many industries. The better starting point is a particular task: one that involves interpreting varied…
5 min read
AI and AI agents
Buy AI software, configure a platform or build a custom agent?
Buying AI for a business is not a choice between a subscription and building everything from scratch. An existing feature may already cover…
5 min read
AI and AI agents
Adding AI to an existing web app or SaaS: choose the first feature
For a business with an existing web application or SaaS product, the first AI feature should address work users struggle to complete:…
5 min read
AI and AI agents
AI quotation drafts from LINE messages and PDFs
A distributor's sales team can spend more effort preparing a quotation than answering the customer's original question. Requested items…
5 min read
AI and AI agents
Before hiring an AI Agent developer: plan the pilot and acceptance tests
Cover: A hypothetical example of measuring the whole task. The chart contains no experimental data or customer performance results. Before…
8 min read
AI and AI agents
AI agent permissions and approvals for business systems
An assistant that reads an order's status does not automatically need permission to change its shipping address. An assistant that drafts an…
5 min read
AI and AI agents
AI product search when customers do not know the name or code
A business can have a complete product database and still rely on one experienced employee whenever a customer uses a name that does not…
5 min read
AI and AI agents
Analyse customer feedback with AI to find the problems worth fixing first
Several customers say they waited too long. One waited for a chat reply, another for return approval, and another for an order confirmation…
5 min read
AI and AI agents
Writing product descriptions with AI at scale: what to verify before publishing
Writing descriptions for hundreds of products often means moving between specification sheets, supplier documents and an existing website.…
5 min read
AI and AI agents
Use AI conversation review to improve customer service quality
A polite response is not necessarily a complete service interaction. A conversation can end with “happy to help” while a missing-item…
5 min read
AI and AI agents
AI meeting notes: turn the discussion into follow-up work people can trust
Meeting notes can cover every agenda item and still fail to move the work forward. A week later, nobody is sure who accepted an action or…
5 min read
AI and AI agents
Stop losing customer emails: use AI to route requests to the right team
A customer asks for a quotation and mentions a problem with an earlier order in the same email. Sales assumes support will reply. Support…
5 min read
AI and AI agents
Business AI costs: what to budget for beyond development
An AI proposal may clearly state the development fee while leaving a business owner uncertain about costs after people start using it.…
4 min read
AI and AI agents
AI document workflows: when your business needs more than OCR
Extracting information from a document does not finish the job. Staff may still open every original, compare it with system records, request…
5 min read
AI and AI agents
Chatbot or AI agent: choosing the right scope for customer service
A service team wants help answering customers, but proposals labelled “chatbot” and “AI agent” may describe very different capabilities.…
4 min read
AI and AI agents
Preparing company documents for an AI knowledge assistant
Before AI answers from company documents, prepare representative questions, verified sources with named owners, access rules and answer…
5 min read
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